Dialogue 1
P:    Excuse me, is there any ticket or card like Octopus in Hong Kong?
      请问这里有像香港八达通之类的储值卡吗？
S:    Yes, we have Shenzhen Tong. You can buy it in the Customer Service Center.
      我们这里有深圳通。您可以在客服中心购买。
Dialogue 2
P:    Where can I recharge my card, please?          
请问交通卡充值在哪里？
S:    You can recharge it through the machine or at the Customer Service Center.
      请在自动充值机或去客服中心充值。
P:     Please add 50 yuan into my card.             
请为我的交通卡充50元。
S:     Please check the card value.                 
 请您确认车票面值。
Dialogue 3
P:     Excuse me, my card is broken. Where can I get it replaced?
       您好，我的深圳通坏了，该去哪换呢？
S:     We can't do it here. You may go to Lao Jie Station to replace it.
       这儿换不了，你得到老街去换。
P:     Can I have the cost of the card refunded?        
能退卡的工本费吗？
S:     If the card is damaged, its cost cannot be refunded.
       如果卡有损伤，卡的工本费就不能退了。
P:     What about the balance on my current card?       
那卡里的余额呢？
S:     The balance will be transferred to your new card.
       卡里的余额会转到新卡里。
Dialogue 4
P:     Excuse me, I lost my card. What can I do?
       您好，我的卡丢了该怎么办？
S:     I'm sorry. The card is non-registered. You have to apply for a new one.
       抱歉，卡片是不记名的。您得再办一张。
P:     Ok. I want to do that now. By the way, if my card breaks, can I replace it?  
       好吧。我现在就要办一张。还有，如果卡坏了可以换吗？
S:     Yes, you can. Bring your card and receipt to replace it at Lao Jie Station.
可以拿收据到老街地铁站换。